Listen up! Skills that call centre employees need to be successful: literature review

Shantz, Amanda (2009) Listen up! Skills that call centre employees need to be successful: literature review. (Technical Report) Colchester, U.K. : Institute of Customer Service.

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Item Type: Monograph (Technical Report)
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Centre for Research in Employment, Skills and Society (CRESS)
Faculty of Business and Law > Kingston Business School (Leadership, HRM and Organisation) (until July 2013)
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Depositing User: Robert Elves
Date Deposited: 16 Jun 2010 09:31
Last Modified: 16 Jun 2010 09:31
URI: http://eprints.kingston.ac.uk/id/eprint/15388

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