Shantz, Amanda (2009) Listen up! Skills that call centre employees need to be successful: literature review. (Technical Report) Colchester, U.K. : Institute of Customer Service.
Full text not available from this archive.| Item Type: | Monograph (Technical Report) |
|---|---|
| Research Area: | Business and management studies |
| Faculty, School or Research Centre: | Faculty of Business and Law Faculty of Business and Law > Centre for Research in Employment, Skills and Society (CRESS) Faculty of Business and Law > Kingston Business School (Leadership, HRM and Organisation) |
| Related URLs: | |
| Depositing User: | Robert Elves |
| Date Deposited: | 16 Jun 2010 09:31 |
| Last Modified: | 16 Jun 2010 09:31 |
| URI: | http://eprints.kingston.ac.uk/id/eprint/15388 |
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