Listen up! Skills that call centre employees need to be successful: literature review

Shantz, Amanda (2009) Listen up! Skills that call centre employees need to be successful: literature review. (Technical Report) Colchester, U.K. : Institute of Customer Service.

Item Type:	Monograph (Technical Report)
Research Area:	Research Areas > Business and management studies
Faculty, School or Research Centre:	Faculty of Business and Law (until 2017) Faculty of Business and Law (until 2017) > Centre for Research in Employment, Skills and Society (CRESS) Faculty of Business and Law (until 2017) > Kingston Business School (Leadership, HRM and Organisation) (until July 2013)
Related URLs:	Publisher
Date Deposited:	16 Jun 2010 09:31
Last Modified:	16 Jun 2010 09:31
URI:	https://eprints.kingston.ac.uk/id/eprint/15388

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