Whittaker, Graham, Ledden, Lesley and Kalafatis, Stavros P. (2007) A re-examination of the relationship between value, satisfaction and intention in business services. Journal of Services Marketing, 21(5), pp. 345-357. ISSN (print) 0887-6045
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Official URL: http://dx.doi.org/10.1108/08876040710773651
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | customer satisfaction, management consultancy |
| Research Area: | Business and management studies |
| Faculty, School or Research Centre: | Faculty of Business and Law Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) |
| Depositing User: | Anna Englund |
| Date Deposited: | 22 Aug 2007 |
| Last Modified: | 03 Dec 2009 11:32 |
| URI: | http://eprints.kingston.ac.uk/id/eprint/1169 |
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