A re-examination of the relationship between value, satisfaction and intention in business services

Whittaker, Graham, Ledden, Lesley and Kalafatis, Stavros P. (2007) A re-examination of the relationship between value, satisfaction and intention in business services. Journal of Services Marketing, 21(5), pp. 345-357. ISSN (print) 0887-6045

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Item Type: Article
Uncontrolled Keywords: customer satisfaction, management consultancy
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) (until July 2013)
Depositing User: Anna Englund
Date Deposited: 22 Aug 2007
Last Modified: 03 Dec 2009 11:32
URI: http://eprints.kingston.ac.uk/id/eprint/1169

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