Items where Faculty is "Kingston Business School > Department of Strategy, Marketing and Innovation"

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Number of items: 2.

Conference or Workshop Item

Malhotra, Neeru and Mukherjee, Avinandan (2005) Competing models on job satisfaction, affective commitment and service quality of frontline employee. In: INFORMS Marketing Science Conference 2005; 16-18 Jun 2005, Atlanta, U.S.. (Unpublished)

Mukherjee, Avinandan and Malhotra, Neeru (2005) Antecendents and consequences of role clarity in explaining employee-perceived service quality in call centers. In: AMA Winter Educators' Conference 2005 : Marketing Theory and Applications; 11- 14 Feb 2005, San Antonio, Texas, U.S.. (Unpublished)

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