Items where Faculty is "Kingston Business School > Department of Strategy, Marketing and Innovation"

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Jump to: 2004
Number of items: 2.

2004

Malhotra, Neeru and Mukherjee, Avinandan (2004) Performance analysis of frontline service employees : case of a banking call center. In: INFORMS Marketing Science Conference 2004; 23-26 Jun 2004, Rotterdam, Netherlands.. (Unpublished)

Malhotra, Neeru and Mukherjee, Avinandan (2004) The relative influence of organisational commitment and job satisfaction on service quality of customer-contact employees in banking call centres. Journal of Services Marketing, 18(3), pp. 162-174. ISSN (print) 0887-6045

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