Article

Mukherjee, Avinandan and Malhotra, Neeru (2006) Does role clarity explain employee-perceived service quality? A study of antecedents and consequences in call centres. International Journal of Service Industry Management, 17(5), pp. 444-473. ISSN (print) 0956-4233

Book Section

Malhotra, Neeru, Budhwar, Pawan and Bhatnagar, Jyotsna (2006) Investigating antecedents to organisational commitment : an empirical investigation in UK call centres. In: Singh, Pritam , Bhatnagar, Jyotsna and Bhandarker, Asha, (eds.) Future of work : mastering change. New Delhi, India : Excel Books. pp. 237-252. ISBN 9788174465023

Conference or Workshop Item

Malhotra, Neeru and Mukherjee, Avinandan (2006) Does internal marketing improve service quality in call centres? In: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2006 : Advancing Theory, Maintaining Relevance; 4- 6 Dec 2006, Brisbane, Australia. (Unpublished)

Mukherjee, Avinandan and Malhotra, Neeru (2006) A model of active learning for university students. In: INFORMS Marketing Science Conference 2006; 08-10 Jun 2006, Pittsburgh, U.S.. (Unpublished)

Monograph

Shaftoe, Henry and Turksen, Umut (2006) SecuCities : cities against terrorism : training local representatives in facing terrorism. (Project Report) Bristol, U.K. : The University of the West of England in Bristol and The European Forum for Urban Safety (EFUS). 61 p. (Unpublished)