Blackwell, Martin (2005) A consideration of the UK Government's proposals for business improvement districts in England : issues and uncertainties. Property Management, 23(3), pp. 194-203. ISSN (print) 0263-7472

Malhotra, Neeru and Mukherjee, Avinandan (2005) Competing models on job satisfaction, affective commitment and service quality of frontline employee. In: INFORMS Marketing Science Conference 2005; 16-18 Jun 2005, Atlanta, U.S.. (Unpublished)

Mukherjee, Avinandan and Malhotra, Neeru (2005) Antecendents and consequences of role clarity in explaining employee-perceived service quality in call centers. In: AMA Winter Educators' Conference 2005 : Marketing Theory and Applications; 11- 14 Feb 2005, San Antonio, Texas, U.S.. (Unpublished)