Items where Faculty is "Kingston Business School" - Kingston University Research Repository

Items where Faculty is "Kingston Business School"

Group by: First Author/Editor | Item Type | Year | No Grouping

Jump to: M

Number of items: 2.

M

Malhotra, Neeru and Mukherjee, Avinandan (2004) Performance analysis of frontline service employees : case of a banking call center. In: INFORMS Marketing Science Conference 2004; 23-26 Jun 2004, Rotterdam, Netherlands.. (Unpublished)

Malhotra, Neeru and Mukherjee, Avinandan (2004) The relative influence of organisational commitment and job satisfaction on service quality of customer-contact employees in banking call centres. Journal of Services Marketing, 18(3), pp. 162-174. ISSN (print) 0887-6045

This list was generated on Tue Nov 19 05:14:09 2024 GMT.