Items where Kingston Author is "Crisafulli, Benedetta"

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Crisafulli, Benedetta and Singh, Jaywant (2016) Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives. Journal of Service Management, 27(2), pp. 117-143. ISSN (print) 1757-5818

Crisafulli, Benedetta (2015) Customer perceptions of guarantee policies and employee behaviour in service recovery : an investigation of justice, signaling and attributions. (PhD thesis), Kingston University, .

This list was generated on Fri Aug 26 06:00:59 2022 BST.