Changes in attitudes and behaviour

Dall'Olmo Riley, Francesca (2012) Changes in attitudes and behaviour. In: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2012; 03-05 Dec 2012, Adelaide, Australia.


Consumers’ attitudes towards brands show great variability at the individual level, in spite of being steady, in the aggregate, between two successive interviews. While this mirrors well known patterns of “stochastic” buying behaviour, it raises the question of why individual variations in attitudinal responses occur. This paper investigates possible underlying sub-patterns in this variability. Specifically, the research is concerned with systematic sub-patterns occurring between individual behaviour changes and individual attitude changes at two interviews. In practice, “heavier” buyers of a brand are found to give rather higher attitudinal responses than “lighter” buyers do. There are also further sub-patterns which are discussed in the paper.

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