Service failures in e-retailing : examining the effects of response time, compensation, and service criticality

Crisafulli, Benedetta and Singh, Jaywant (2017) Service failures in e-retailing : examining the effects of response time, compensation, and service criticality. Computers in Human Behavior, 77, pp. 413-424. ISSN (print) 0747-5632

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Item Type: Article
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law (until 2017)
Faculty of Business and Law (until 2017) > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Depositing User: Katrina Clifford
Date Deposited: 11 Aug 2017 10:34
Last Modified: 06 Mar 2019 13:50
DOI: https://doi.org/10.1016/j.chb.2017.07.013
URI: http://eprints.kingston.ac.uk/id/eprint/38651

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