' Feeling better now ': how sharing unsatisfactory health service experiences on social media influences consumer well-being

Crisafulli, Benedetta, El-Manstrly, Dahlia and Singh, Jaywant (2017) ' Feeling better now ': how sharing unsatisfactory health service experiences on social media influences consumer well-being. In: Frontiers in Service Conference; 22 - 25 Jun 2017, New York, U.S..

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