Explaining health managers' information seeking behaviour and use

Edwards, Christine, Fox, Rebekah, Gillard, Steven, Gourlay, Stephen, Guven, Pinar, Jackson, Charles, Chambers, Mary and Drennan, Vari (2013) Explaining health managers' information seeking behaviour and use. (Project Report) Southampton, U.K. : National Institute for Health Research. 215 p.

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The aims of the project were to analyse the information behaviour of health service managers in decision-making, to identify the facilitators and barriers to the use of information, and to develop guidelines for improving practice. The study employed a mixed methodology in two phases - five qualitative case studies, and a national survey of managers, and NHS librarians. Managers used a variety of different sources, online, written, people/ networks, and education and training courses. Internet/online sources were very widely used, but personal contacts are more important, and there was also a heavy use of internal Trust data. Only one third found it easy to find information relevant to their work as a manager. They also found it difficult to access information either through lack of time, information overload, or not knowing where to find it. Training in information search was helpful, but those with significant expertise in search and research based sources – librarians and medical staff – reported most difficulty in finding information related to management. However, those who have studied management find it easier, indicating that grounding in management knowledge is important for effective search, selection and application.

Item Type: Monograph (Project Report)
Additional Information: © Queen’s Printer and Controller of HMSO 2013. This work was produced by Edwards et al. under the terms of a commissioning contract issued by the Secretary of State for Health. This report may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NETSCC, HS&DR. National Institute for Health Research Evaluation, Trials and Studies Coordinating Centre University of Southampton Alpha House, Enterprise Road Southampton SO16 7NS
Uncontrolled Keywords: information behaviour, information seeking, healthcare managers
Research Area: Business and management studies
Health services research
Library and information management
Faculty, School or Research Centre: Faculty of Business and Law (until 2017)
Faculty of Business and Law (until 2017) > Centre for Research in Employment, Skills and Society (CRESS)
Faculty of Business and Law (until 2017) > Kingston Business School (Leadership, HRM and Organisation) (until July 2013)
Faculty of Health, Social Care and Education (until 2017)
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Depositing User: Stephen Gourlay
Date Deposited: 22 Mar 2015 11:10
Last Modified: 25 Sep 2017 08:56
URI: http://eprints.kingston.ac.uk/id/eprint/30663

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