Analysing customer complaining

East, Robert (2009) Analysing customer complaining. (Other) London, U.K. : Institute of Customer Service.

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Item Type: Monograph (Other)
Additional Information: Literature review
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law (until 2017)
Faculty of Business and Law (until 2017) > Kingston Business School (Strategy, Marketing and Entrepreneurship) (until July 2013)
Depositing User: Katrina Clifford
Date Deposited: 23 Jan 2014 17:24
Last Modified: 23 Jan 2014 17:24

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