Online customer experience in e-retailing: an empirical model of antecedents and outcomes

Rose, Susan, Clark, Moira, Samouel, Phillip and Hair, Neil (2012) Online customer experience in e-retailing: an empirical model of antecedents and outcomes. Journal of Retailing, 88(2), pp. 308-322. ISSN (print) 0022-4359

Full text not available from this archive.
Item Type: Article
Uncontrolled Keywords: e-retailing, online customer experience, trust, satisfaction, repurchase intention, structural equation modeling, shopping experience, consumer-behavior, nonresponse bias, internet, satisfaction, flow, commerce, trust, environments, perspective
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law (until 2017)
Faculty of Business and Law (until 2017) > Kingston Business School (Strategy, Marketing and Entrepreneurship) (until July 2013)
Depositing User: Automatic Import Agent
Date Deposited: 21 Dec 2012 09:56
Last Modified: 21 Dec 2012 09:56
DOI: https://doi.org/10.1016/j.jretai.2012.03.001
URI: http://eprints.kingston.ac.uk/id/eprint/23409

Actions (Repository Editors)

Item Control Page Item Control Page