Online customer experience in e-retailing: an empirical model of antecedents and outcomes

Rose, Susan, Clark, Moira, Samouel, Phillip and Hair, Neil (2012) Online customer experience in e-retailing: an empirical model of antecedents and outcomes. Journal of Retailing, 88(2), pp. 308-322. ISSN (print) 0022-4359

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