Ethnography and survey analysis of a computer decision support system in urgent out-of-hours, single point of access and emergency (999) care

Pope, Catherine, Turnbull, Joanne, Halford, Susan, Prichard, Jane, Calestani, Melania, Salisbury, Chris, May, Carl, Barrett, Christine and Lattimer, Valerie (2011) Ethnography and survey analysis of a computer decision support system in urgent out-of-hours, single point of access and emergency (999) care. (Project Report) London, U.K. : National Institute for Health Research. 188 p.

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