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Abbott, Brian (2003) Non-traditional forms of worker representation. In: International Industrial Relations Association (IIRA) 13th World Congress: Beyond Traditional Employment. Industrial Relations in the Network Economy; 8-12 Sep 2003, Berlin, Germany. (Unpublished)

Anderson, Alistair R., Jin-Hai, Li, Harrison, Richard T. and Robson, Paul J.A. (2003) The increasing role of small business in the Chinese economy. Journal of Small Business Management, 41(3), pp. 310-316. ISSN (print) 0047-2778

Athayde, Rosemary (2003) On the development of an attitudes to enterprise measure for young people. In: 48th International Council for Small Business (ICSB) World Conference 2003: Advancing Entrepreneurship and Small Business; 15-18 Jun 2003, Belfast, Northern Ireland.

Athayde, Rosemary, Blackburn, Robert, Hart, Mark and Kitching, John (2003) Working families' tax credit and disabled person's tax credit: the views, attitudes and experiences of employers. (Project Report) Kingston upon Thames, UK : Kingston Business School, Kingston University. 84 p. ISBN 1904983014

Au-Yeung, Amelia and Henley, John S. (2003) Internationalisation strategy: in pursuit of the China retail market. European Business Journal, 15(1), pp. 10-23. ISSN (online) 0955-808X

Au-Yeung, Amelia Yuen Shan (2003) International transfer of retail know-how: from Europe to China. In: Dawson, John , Mukoyama, Masao , Choi, Sang Chul and Larke, Roy, (eds.) The internationalisation of retailing in Asia. London : RoutledgeCurzon. pp. 136-154. (Routledge advances in Asia-Pacific business) ISBN 9780415309042

Au-Yeung, Amelia Yuen Shan and Henley, John S (2003) Re-assessing strategic motives of retail internationalisation: the case of the People's Republic of China. In: Global Business and Technology Association (GBATA) International Conference 2003; Jul 2003, Budapest, Hungary.

B

Baverstock, Alison (2003) Standing up for copyrights. The Bookseller, 5076, p. 10. ISSN (print) 0006-7539

Bennett, Robert and Robson, Paul (2003) Changing use of external business advice and government supports by SMEs in the 1990s. Regional Studies, 37(8), pp. 795-811. ISSN (print) 0034-3404

Bennett, Robert and Robson, Paul (2003) Use, satisfaction and the influence of local government regime. Policy Studies, 24(4), pp. 163-186. ISSN (print) 0144-2872

Berthon, Pierre, Nairn, Agnes and Money, Arthur (2003) Through the paradigm funnel: a conceptual tool for literature analysis. Marketing Education Review, 13(2), pp. 55-66. ISSN (online) 1052-8008

Birchall, Neil, Ezingeard, Jean-Noel and McFadzean, Elspeth (2003) Information security : setting the boardroom agenda. (Project Report) London : Grist Ltd. 50 p. (no. GR001) ISBN 0954279905

Blackburn, Robert and Hart, Mark (2003) Employment rights in small firms: some new evidence, explanations and implications. Industrial Law Journal, 32(1), pp. 60-67. ISSN (print) 0305-9332

Blackburn, Robert, ed. (2003) Intellectual property and innovation management in small firms. London, UK : Routledge. 184p. (Routledge Studies in Small Business, (7)) ISBN 9780415228848

Bratton, William J., Bennett, Robert J. and Robson, Paul J.A. (2003) Critical mass and economies of scale in the supply of services by business support organizations. Journal of Services Marketing, 17(7), pp. 730-752. ISSN (print) 0887-6045

C

Chell, Elizabeth and Allman, Kurt (2003) Mapping the motivations and intentions of technology orientated entrepreneurs. R&D Management, 33(2), pp. 117-134. ISSN (print) 0033-6807

Chittenden, Lisa and Rettie, Ruth (2003) An evaluation of e-mail marketing and factors affecting response. Journal of Targeting, Measurement and Analysis for Marketing, 11(3), pp. 203-217. ISSN (print) 0967-3237

Clark, Andrew E. (2003) Unemployment as a social norm: psychological evidence from panel data. Journal of Labor Economics, 21(2), pp. 323-351. ISSN (print) 0734-306X

Collins, Michael (2003) New perspectives on flexible working : a case study of teleworking, part of a flexible working initiative at Lloyd's of London. (DBA thesis), Kingston University, .

Collis, Jill (2003) The utility of the statutory accounts to the directors of small private companies in the UK. (PhD thesis), Kingston University, .

Constantinou, Constantina Ph., Forbes, William P. and Skerratt, Len (2003) Analyst underreaction in the United Kingdom. Financial Management, 32(2), pp. 93-106. ISSN (print) 1087-7827

D

Dalcher, Darren and Genus, Audley (2003) Introduction: avoiding IS/IT implementation failure. Technology Analysis and Strategic Management, 15(4), pp. 403-407. ISSN (print) 0953-7325

Dall'Olmo Riley, Francesca and Lacroix, Caroline (2003) Luxury branding on the Internet: lost opportunity or impossibility. Marketing Intelligence and Planning, 21(2), pp. 96-104. ISSN (online) 0263-4503

Doran, Desmond (2003) Supply chain implications of modularization. International Journal of Operations & Production Management, 23(3), pp. 316-326. ISSN (online) 0144-3577

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East, Robert, Eftichiadou, Vicki and Williamson, Michael (2003) Research note : point-of-purchase display and brand sales. The International Review of Retail, Distribution and Consumer Research, 13(1), pp. 127-134. ISSN (print) 0959-3969

Edwards, Christine and Zhang, Miao (2003) Human resource management strategy in Chinese MNCs in the UK: a case study with six companies. Research and Practice in Human Resource Management, 11(1), pp. 1-14. ISSN (print) 0218-5180

Ennals, Richard (2003) Book Review of: 'Labour flexibility: a factor of the economic and social performance of Finland in the 1990s' by P. Koistinen and W. Sengberger (eds.). Regional Studies, 37(2), p. 215. ISSN (print) 0034-3404

Ennals, Richard (2003) Innovationsstrategien und ihre Auswirkungen auf die Gesundheit [Innovation strategies and workplace health]. In: Wissenschaftliche Arbeitsstelle , Staman, Joland and Oswald-von-Nell-Breuning-Haus, (eds.) Hauptsache gesund! Münster, Germany : LIT Verlag. pp. 41-48. (Jahrbuch für Arbeit und Menschenwürde, (4)) ISBN 3825865983

Ennals, Richard (2003) Knowledge management with a human face: the university as a community of practice. Concepts and Transformation, 8(2), pp. 163-178. ISSN (print) 1384-6639

Ezingeard, Jean-Noël (2003) Towards the customer-centric information system. In: Yeates, Donald and Wakefield, Tony, (eds.) Systems Analysis and Design. 2nd ed. Harlow, UK : Pearson Education Limited. pp. 464-466. ISBN 9780273655367

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Fazel Zarandi, M.H.F. and Saghiri, S. (2003) A comprehensive fuzzy multi-objective model for supplier selection process. In: 12th IEEE International Conference on Fuzzy Systems : FUZZ '03; 25 - 28 May 2003, St. Louis, U.S..

Fenton-O'Creevy, M., Nicholson, N., Soane, E. and Willman, P. (2003) Trading on illusions: unrealistic perceptions of control and trading performance. Journal of Occupational and Organizational Psychology, 76(1), pp. 53-68. ISSN (online) 0963-1798

Filippaios, Fragkiskos, Papanastassiou, Marina and Pearce, Robert (2003) The evolution of US outward foreign direct investment in the Pacific Rim: a cross-time and country analysis. Applied Economics, 35(16), pp. 1779-1787. ISSN (print) 0003-6846

Filippaios, Fragkiskos and Papanastassiou, Marina (2003) The geography of US outward FDI within the OECD: a cross-regional empirical analysis. (Discussion Paper) Athens, Greece : Athens University.

Fitz-Gerald, Stuart (2003) Book Review of: 'E-business: principles and practice' by Jennifer Rowley. International Journal of Information Management, 23(3), pp. 272-273. ISSN (print) 0268-4012

Fitz-Gerald, Stuart (2003) Book Review of: 'Electronic business and commerce' by Michael Chesher, Ricky Kaura and Pater Linton (eds.). International Journal of Information Management, 23(5), pp. 443-444. ISSN (print) 0268-4012

Foster, M. John and Alkan, Ipek (2003) Understanding patterns of FDI: the case of Turkey and its auto industry. European Business Journal, 15(2), pp. 61-69. ISSN (print) 0955-808X

Foster, M.J. (2003) Culture: a source of difficulty or a launchpad of understanding. In: Veloutsou, Cleopatra, (ed.) Communicating with customers: trends and developments. Athens, Greece : Athens Institute of Education and Research (ATINER). pp. 33-43. ISBN 9608782228

G

Gelepithis, Petros A. M. and Parillon, Nicole (2003) Knowledge management: analysis and some consequences. In: Hlupic, Vlatka, (ed.) Knowledge and business process management. London, U.K. : Idea Group Publishing. pp. 68-81. ISBN 9781591400363

Genus, Audley, Rigakis, Athanasios and Dickson, Keith (2003) Managing large-scale IT projects: the case of National Air Traffic Services’ new en route centre at Swanwick. Technology Analysis and Strategic Management, 15(4), pp. 491-503. ISSN (print) 0953-7325

Gourlay, Stephen (2003) Knowing as semiosis : steps towards a reconceptualization of "tacit knowledge". In: Tsoukas, Haridimos and Mylonopoulos, Nicos, (eds.) Organizations as Knowledge Systems: Knowledge, Learning and Dynamic Capabilities. Basingstoke, UK : Palgrave Macmillan. pp. 86-105. ISBN 1403911401

Gourlay, Stephen (2003) Knowledge transfer and reading: implications of the transactional theory of reading for research and practice. In: 4th European Organizational Knowledge, Learning and Capabilities Conference; 13-15 April 2003, Barcelona, Spain.

Gourlay, Stephen (2003) The SECI model of knowledge creation: some empirical shortcomings. In: 4th European Conference on Knowledge Management; 18-19 Sep 2003, Oxford, England.

Grandcolas, U., Rettie, R. and Marusenko, K. (2003) Web survey bias: sample or mode effect? Journal of Marketing Management, 19(5-6), pp. 541-561. ISSN (print) 0267-257x

Grandcolas, Ursula, Rettie, Ruth and Payne, Verity (2003) Email marketing: permission to pester. (Other) Kingston upon Thames, U.K. : Kingston Business School, Kingston University. 13 p. ISBN 1872058434

Gratton, L. and Truss, C. (2003) Three dimensional human resource strategy. In: UNSPECIFIED, (ed.) Heads count: an anthology for the competitive enterprise. Pleasanton, CA : Peoplesoft. pp. 19-37. ISBN 0972330046

Gratton, Lynda and Truss, Catherine (2003) The three-dimensional people strategy: putting human resources policies into action. Academy of Management Executive, 17(3), pp. 74-86. ISSN (print) 1558-9080

Gurling, C (2003) The influence of board size, composition and board human capital attributes of age and education on performance of established SMEs. In: 26th ISBA National Small Firms Policy and Research Conference; 12 - 14 Nov 2003, University of Surrey, England. (Unpublished)

H

Hart, Mark and McGuinness, Seamus (2003) Small firm growth in the UK regions 1994-1997: towards an explanatory framework. Regional Studies, 37(2), pp. 109-122. ISSN (print) 0034-3404

K

Kelliher, Clare, Truss, Katie and Hope-Hailey, Veronica (2003) Disappearing between the cracks. In: 3rd International Dutch HRM Network Conference: Innovating HRM?; 7-8 Nov 2003, Amsterdam, Netherlands.

Kidd, Jennifer M., Jackson, Charles and Hirsh, Wendy (2003) The outcomes of effective career discussion at work. Journal of Vocational Behavior, 62(1), pp. 119-133. ISSN (print) 0001-8791

Kitching, John and Blackburn, Robert A. (2003) Innovation, intellectual property and informality: implications for policy. In: Blackburn, Robert A., (ed.) Intellectual Property and Innovation Management in Small Firms. London, UK : Routledge. pp. 16-34. (Routledge Studies in Small Business) ISBN 9780415228848

Kottasz, Rita (2003) Charity donation preferences of the affluent young British male : an empirical study. In: European Institute for Advanced Studies in Management (EIASM) 4th Workshop on the Challenges of Managing the Third Sector; 18-19 Sep 2003, Fribourg, Switzerland. (Unpublished)

Kottasz, Rita (2003) Motivating the affluent young male to donate to non-profit arts organisations. In: 7th International Conference on Arts and Cultural Management (AIMAC 2003); 29 Jun - 02 Jul 2003, Milan, Italy. (Unpublished)

L

Longley, Paul A., Boulton, Charles, Greatbatch, Ian and Batty, Michael (2003) Strategies for integrated retail management using GIS. In: Longley, Paul A. and Batty, Michael, (eds.) Advanced spatial analysis: the CASA book of GIS. Redlands, U.S. : ESRI Press. pp. 211-231. ISBN 1589480732

Lucas, Richard E., Clark, Andrew E., Georgellis, Yannis and Diener, Ed (2003) Reexamining adaptation and the set point model of happiness: reactions to changes in marital status. Journal of Personality and Social Psychology, 84(3), pp. 527-539. ISSN (print) 0022-3514

M

MacNeil, Christina M. (2003) Line managers: facilitators of knowledge sharing in teams. Employee Relations, 25(3), pp. 294-307. ISSN (online) 0142-5455

Malhotra, Neeru and Mukherjee, Avinandan (2003) Analysing the commitment – service quality relationship : a comparative study of retail banking call centres and branches. Journal of Marketing Management, 19(9-10), pp. 941-971. ISSN (print) 0267-257X

Malhotra, Neeru and Mukherjee, Avinandan (2003) Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres? In: Academy of Marketing Conference 2003 : Marketing: a history of the next decade; 08-10 Jul 2003, Birmingham, U.K..

Matthews, Robin, Piranfar, Hosein, Tlemsani, Issam and Brabazon, Tony (2003) Evolutionary learning : the significance for business organisation and strategy. (Other) Kingston upon Thames, U.K. : Kingston Business School, Kingston University. 55 p. ISBN 1872058639

McCalla, Rachel, Ezingeard, Jean-Noel and Money, Kevin (2003) A behavioural approach to CRM systems evaluation. Electronic Journal of Information Systems Evaluation, 6(2), pp. 145-154. ISSN (online) 1566-6379

Megdad, Abdulhai (2003) Internet and the design of international channels of distribution. (PhD thesis), Kingston University, .

Mellor, R. B. (2003) Innovation management. Denmark : Forlaget Globe. 94p. ISBN 8779001963

Mojsa, Magdalena and Rettie, Ruth (2003) Attitudes to internet marketing: a cross-cultural comparison. (Other) Kingston upon Thames, U.K. : Kingston Business School, Kingston University. 11 p. ISBN 1872058582

O

Orsoni, Alessandra (2003) AI techniques for the implementation of new organizational structures in the retail industry. In: 15th European Simulation Symposium; 26 - 29 Oct 2003, Delft, Netherlands.

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Papanastassiou, Marina, Kottaridi, Constantina and Filippaios, Fragkiskos (2003) Investigating the growing attractiveness of the EU candidate countries of Central and Eastern Europe to foreign investors. In: 45th Annual Meeting of the Academy of International Business (AIB): The Power of Ideas and International Business; 5-8 Jul 2003, Monterey, USA.

Papanastassiou, Marina and Filippaios, Fragkiskos (2003) The geography of US outward foreign direct investment within the OECD: a cross-regional empirical analysis. In: 29th European International Business Academy (EIBA) Annual Conference: MNC as a Knowing Organisation; 11-13 Dec 2003, Copenhagen, Denmark.

Papanastassiou, Marina, Kottaridi, Constantina and Filippaios, Fragkiskos (2003) The growing attractiveness of Central and Eastern Europe to foreign investors: the case of the new EU member-states. In: 29th European International Business Academy (EIBA) Annual Conference: MNC as a knowing organisation; 11-13 Dec 2003, Copenhagen, Denmark.

Petrovic, Jelena and Kakabadse, Nada K. (2003) Strategic staffing of international joint ventures (IJVs): an integrative perspective for future research. Management Decision, 41(4), pp. 394-406. ISSN (print) 0025-1747

Pierrakis, Y. and Price, S. (2003) Towards a sustainable knowledge-based region (TASK). WIT Transactions on Ecology and the Environment, 67, pp. 505-512. ISSN (print) 1746-448X

R

Ram, Monder and Smallbone, David (2003) Policies to support ethnic minority enterprise: the English experience. Entrepreneurship & Regional Development, 15(2), pp. 151-166. ISSN (print) 0898-5626

Rees, Chris and Edwards, Tony (2003) HR's contribution to international mergers and acquisitions [CIPD Research Report]. (Project Report) London, U.K. : Chartered Institute of Personnel and Development. 44 p. ISBN 1843980312

Rettie, Ruth (2003) Connectedness, awareness and social presence. In: 6th Annual International Workshop on Presence; 6-8 October 2003, Aalborg , Denmark.

Rettie, Ruth (2003) Connectedness: a new dimension of CMC? In: IADIS International Conference WWW/Internet 2003; 5-8 November 2003, Algarve, Portugal.

Rettie, Ruth, Robinson, Helen and Jenner, Blaise (2003) Does internet advertising alienate users? (Other) Kingston upon Thames, U.K. : Kingston Business School, Kingston University. 13 p. ISBN 1872058485

Rettie, Ruth and Chittenden, Lisa (2003) Email marketing: success factors. (Other) Kingston upon Thames, U.K. : Kingston Business School, Kingston University. 15 p. ISBN 1872058388

Rettie, Ruth (2003) How the internet is changing traditional marketing. (Other) Kingston upon Thames, U.K. : Kingston Business School, Kingston University. 13 p. ISBN 1872058531

Rettie, Ruth (2003) Optimizing connection: marketing on Instant Messenger. In: Academy of Marketing (AM) Annual Conference 2003: Marketing: a history of the next decade.; 08 - 10 Jul 2003, Birmingham, U.K.. ISBN 1854494600

Rettie, Ruth (2003) Using your website for eCRM. In: CRM Strategy 2003; 2-3 Jun 2003, Droitwich Spa. Worcestershire. U.K.. (Unpublished)

Rettie, Ruth (2003) A comparison of four new communication technologies. In: Jacko, Julie A. , Stephanidis, Constantine and Harris, Don, (eds.) Human-Computer Interaction: Theory and Practice (Part I). Mahwah, New Jersey, USA; London, UK : Lawrence Erlbaum Associates. pp. 686-690. (Human Factors and Ergonomics, 1) ISBN 9780805849301

Rincon, Ana and Vecchi, Michela (2003) Productivity performance at the company level. In: O'Mahony, Mary and van Ark, Bart, (eds.) EU productivity and competitiveness : an industry perspective. Can Europe resume the catching-up process? Luxembourg City, Luxembourg : Office for Official Publications of the European Communities. pp. 169-208. (Enterprise Publications) ISBN 9789289463034

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Sachdev, Sanjiv (2003) Raising the rate: an evaluation of the uprating mechanism for the minimum wage. Employee Relations, 25(4), pp. 405-415. ISSN (print) 0142-5455

Sahay, Arvind and Riley, Debra (2003) The role of resource access, market considerations, and the nature of innovation in pursuit of standards in the new product development process. Journal of Product Innovation Management, 20(5), pp. 338-355.

Sharif, Khurram Jahangir (2003) Trust as a determinant of upstream and downstream long-term orientation in SME business relationships. (PhD thesis), Kingston University, .

Skok, Walter (2003) Knowledge management: New York City taxi cab case study. Knowledge and Process Management, 10(2), pp. 127-135. ISSN (print) 1092-4604

Skok, Walter and Tissut, Michel (2003) Managing change: the London taxi cabs case study. Strategic Change, 12(2), pp. 95-108. ISSN (print) 1086-1718

Skok, Walter (2003) A hitch-hiker’s guide to learning in higher education. BEST PRACTICE: the newsletter of LTSN Business, Management and Accountancy, 4(1), pp. 10-12. ISSN (print) 1470-8035

Sloman, Martyn (2003) Training in the age of the learner. London, UK : Chartered Institute of Personnel and Development. 125p. ISBN 0852929919

Smallbone, David, Ram, Monder, Deakins, David and Aldock, Robert B (2003) Access to finance by ethnic minority businesses in the UK. International Small Business Journal, 21(3), pp. 291-314. ISSN (print) 0266-2426

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Tourish, Dennis and Robson, Paul (2003) Critical upward feedback in organisations: processes, problems and implications for communication management. Journal of Communication Management, 8(2), pp. 150-167. ISSN (print) 1363-254X

Truss, Catherine (2003) Inter-firm relationships and the limits of HRM discourse. In: CMS3, 3rd Critical Management Studies conference; Stream 8: Human Resource Management Phenomena and Beyond; 7-9 July 2003, University of Lancaster, UK.

Truss, Catherine (2003) Strategic HRM: enablers and constraints in the NHS. International Journal of Public Sector Management, 16(1), pp. 48-60. ISSN (online) 0951-3558

Truss, Katie and Katz, Sarah (2003) The challenge of devolution : human resource management at Inchcape UK. (Other) Cranfield, Beds, U.K. : European Case Clearing House. 13 p.

Turner, J. Rodney and Müller, Ralf (2003) On the nature of the project as a temporary organization. International Journal of Project Management, 21(1), pp. 1-8. ISSN (print) 0263-7863

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Ward, James and Winstanley, Diana (2003) The absent presence: negative space within discourse and the construction of minority sexual identity in the workplace. Human Relations, 56(10), pp. 1255-1280. ISSN (online) 1741-282X

Wheeler, David, Colbert, Barry and Freeman, R. Edward (2003) Focusing on value: reconciling corporate social responsibility, sustainability and a stakeholder approach in a network world. Journal of General Management, 28(3), pp. 1-28. ISSN (online) 0306-3070

Wynn, Michael (2003) Mental injury in the workplace: new paradigms or old prejudices. In: Socio-Legal Studies Association (SLSA) Annual Conference 2003; 14-16 Apr 2003, Nottingham, U.K.. (Unpublished)

Wynn, Michael (2003) New frameworks for employment security in a network economy. In: International Industrial Relations Association (IIRA) 13th World Congress: Beyond Traditional Employment. Industrial Relations in the Network Economy; 8-12 Sep 2003, Berlin, Germany. (Unpublished)

Z

Zhang, Miao (2003) Globalisation, competitive advantage and HRM strategy: a study of Chinese MNCs in the UK. In: Academy of Management Annual Meeting 2003: Democracy in a Knowledge Economy; 1-6 Aug 2003, Seattle, USA.

Zhang, Miao and Edwards, Christine (2003) HRM practice and the influence of "the country of origin" in Chinese MNC's operating in the UK. In: International Industrial Relations Association (IIRA) 13th World Congress: Beyond Traditional Employment. Industrial Relations in the Network Economy; 8-12 Sep 2003, Berlin, Germany.

Zhang, Miao (2003) Transferring human resource management across national boundaries: the case of Chinese multinational companies in the UK. Employee Relations, 25(6), pp. 613-626. ISSN (online) 0142-5455