Streamline triage and manage user expectations : lessons from a qualitative study of GP out-of-hours services

Egbunike, Jennifer N, Shaw, Chris, Porter, Alison, Button, Lori A, Kinnersley, Paul, Hood, Kerry, Bowden, Sue, Bale, Sue, Snooks, Helen and Edwards, Adrian (2010) Streamline triage and manage user expectations : lessons from a qualitative study of GP out-of-hours services. British Journal of General Practice, 60(572), pp. 83-97. ISSN (print) 0960-1643

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