Appleton, Leo, Malone, Elizabeth [Contributor], Sykes, Elaine [Contributor], Bell, Kathryn [Contributor], Fricker, Alan [Contributor], Pratchett, Tracey [Contributor], Coughlin, Daniel [Contributor] and Salem, Joseph [Contributor] (2017) Libraries and key performance indicators : a framework for practitioners. Kidlington, U.K. : Chandos Publishing. 154p. (Chandos Information Professional Series) ISBN 9780081002551

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