Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures

Von Bergh, Dennis, Ghijsen, Paul, Gelderman, Cees and Tuninga, Ron (2012) Waiting in stages in maintenance, task, and personal interactive services and the affect on customer measures. In: 41st European Marketing Academy (EMAC) Annual Conference 2012: Marketing to Citizens: Going beyond Customers and Consumers; 22-25 May 2012, Lisbon, Portugal. ISBN 9789897320040

Actions (Repository Editors)

Item Control Page Item Control Page