'Too little, too late?' The effect of time and money on consumer responses to online service failures

Singh, Jaywant and Crisafulli, Benedetta (2017) 'Too little, too late?' The effect of time and money on consumer responses to online service failures. In: Frontiers in Service Conference; 22-25 Jun 2017, New York, U.S..

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Item Type: Conference or Workshop Item (Paper)
Event Title: Frontiers in Service Conference
Organising Body: Frontiers in Service
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Depositing User: Jaywant Singh
Date Deposited: 27 Feb 2017 14:34
Last Modified: 21 Jul 2017 07:07
URI: http://eprints.kingston.ac.uk/id/eprint/37666

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