' Feeling better now ': how sharing unsatisfactory health service experiences on social media influences consumer well-being

Crisafulli, Benedetta, El-Manstrly, Dahlia and Singh, Jaywant (2017) ' Feeling better now ': how sharing unsatisfactory health service experiences on social media influences consumer well-being. In: Frontiers in Service Conference; 22 - 25 Jun 2017, New York, U.S..

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Item Type: Conference or Workshop Item (Paper)
Event Title: Frontiers in Service Conference
Organising Body: Frontiers in Service
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Depositing User: Jaywant Singh
Date Deposited: 27 Feb 2017 15:10
Last Modified: 21 Jul 2017 07:07
URI: http://eprints.kingston.ac.uk/id/eprint/37665

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