Signaling firm and employee trustworthiness : the influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery

Crisafulli, Benedetta, Singh, Jaywant and Dall'Olmo Riley, Francesca (2016) Signaling firm and employee trustworthiness : the influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery. In: SERVSIG 2016 -The Future of Services in the Heart of Europe; 17-19 Jun 2016, Maastricht, The Netherlands.

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Item Type: Conference or Workshop Item (Paper)
Event Title: SERVSIG 2016 -The Future of Services in the Heart of Europe
Organising Body: American Marketing Association
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
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Depositing User: Jaywant Singh
Date Deposited: 31 Mar 2016 08:21
Last Modified: 04 Jul 2016 09:10
URI: http://eprints.kingston.ac.uk/id/eprint/34065

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