East, Robert (2000) Complaining as planned behaviour. Psychology and Marketing, 17(12), pp. 1077-1095. ISSN (print) 0742-6046
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Official URL: http://dx.doi.org/10.1002/1520-6793(200012)17:12<1...
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | buyer-seller interaction, planned behaviour, complaint, reasoned action, model, intentions, attitudes |
| Research Area: | Business and management studies |
| Faculty, School or Research Centre: | Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) Faculty of Business and Law |
| Depositing User: | Kim Forbes |
| Date Deposited: | 25 Sep 2008 |
| Last Modified: | 07 Apr 2011 07:53 |
| URI: | http://eprints.kingston.ac.uk/id/eprint/3390 |
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