East, Robert (2000) Complaining as planned behaviour. Psychology and Marketing, 17(12), pp. 1077-1095. ISSN (print) 0742-6046Full text not available from this archive.
Official URL: http://dx.doi.org/10.1002/1520-6793(200012)17:12<1...
|Uncontrolled Keywords:||buyer-seller interaction, planned behaviour, complaint, reasoned action, model, intentions, attitudes|
|Research Area:||Business and management studies|
|Faculty, School or Research Centre:||Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) (until July 2013)
Faculty of Business and Law
|Depositing User:||Kim Forbes|
|Date Deposited:||25 Sep 2008|
|Last Modified:||07 Apr 2011 07:53|
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