Managing online service recovery : procedures, justice and customer satisfaction

Singh, Jaywant and Crisafulli, Benedetta (2016) Managing online service recovery : procedures, justice and customer satisfaction. Journal of Service Theory and Practice, 26(6), pp. 764-787. ISSN (print) 2055-6225

Full text available as:
[img] Text
Singh-J-32447.pdf - Accepted Version

Download (554kB)
Item Type: Article
Additional Information: This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here http://eprints.kingston.ac.uk . Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Depositing User: Jaywant Singh
Date Deposited: 18 Sep 2015 07:02
Last Modified: 12 Oct 2017 15:24
URI: http://eprints.kingston.ac.uk/id/eprint/32447

Actions (Repository Editors)

Item Control Page Item Control Page