NHS customer service - forget about process, it's about emotional engagement

Arevshatian, Lilith and Lewis, Rachel (2015) NHS customer service - forget about process, it's about emotional engagement. HRZone, Mar,

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Item Type: Article
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Department of Management) (from August 2013)
Depositing User: Lilith Arevshatian
Date Deposited: 13 Apr 2015 19:54
Last Modified: 11 Jun 2015 10:58
URI: http://eprints.kingston.ac.uk/id/eprint/31325

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