The relationship between customer satisfaction and company profitability in Indonesian minimarkets

Tuninga, Ronald S.J. and Septina, Nina (2012) The relationship between customer satisfaction and company profitability in Indonesian minimarkets. In: International Conference on International Business (ICIB) 2012; 17-19 May 2012, Thessaloniki, Greece.

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Item Type: Conference or Workshop Item (Paper)
Event Title: International Conference on International Business (ICIB) 2012
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Depositing User: Catherine Deere
Date Deposited: 30 Mar 2015 15:13
Last Modified: 30 Mar 2015 15:13
URI: http://eprints.kingston.ac.uk/id/eprint/30717

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