The role of situational anxiety and waiting time satisfaction in three multi-stage service settings

Von Bergh, Dennis, Ghijsen, Paul, Gelderman, Cees and Tuninga, Ron (2013) The role of situational anxiety and waiting time satisfaction in three multi-stage service settings. In: 42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World; 4-7 Jun 2013, Istanbul, Turkey.

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Item Type: Conference or Workshop Item (Paper)
Event Title: 42nd European Marketing Academy (EMAC) Annual Conference: Lost in Translation: Marketing in an Interconnected World
Organising Body: European Marketing Academy
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Depositing User: Catherine Deere
Date Deposited: 22 Mar 2015 11:13
Last Modified: 22 Mar 2015 11:13
URI: http://eprints.kingston.ac.uk/id/eprint/30481

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