Waiting in multi-stage services: an exploration across service industries

Von Bergh, Dennis G., Ghijsen, Paul W.T., Gelderman, Cees J. and Tuninga, Ronald S.J. (2015) Waiting in multi-stage services: an exploration across service industries. International Journal of Business and Globalisation, 14(2), pp. 187-207. ISSN (print) 1753-3627

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Item Type: Article
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Depositing User: Catherine Deere
Date Deposited: 08 Mar 2015 12:23
Last Modified: 01 Jul 2015 13:38
URI: http://eprints.kingston.ac.uk/id/eprint/30476

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