When waiting time requires manager attention: a field study in the restaurant industry

Von Bergh, Dennis, Ghijsen, Paul, Gelderman, Kees and Tuninga, Ron (2014) When waiting time requires manager attention: a field study in the restaurant industry. In: 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions; 3-6 Jun 2014, Valencia, Spain. ISBN 9788437094533

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