When waiting time requires manager attention: a field study in the restaurant industry

Von Bergh, Dennis, Ghijsen, Paul, Gelderman, Kees and Tuninga, Ron (2014) When waiting time requires manager attention: a field study in the restaurant industry. In: 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions; 3-6 Jun 2014, Valencia, Spain. ISBN 9788437094533

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Item Type: Conference or Workshop Item (Paper)
Event Title: 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions
Organising Body: European Marketing Academy
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Depositing User: Robert Elves
Date Deposited: 19 Dec 2014 16:54
Last Modified: 19 Dec 2014 16:54
URI: http://eprints.kingston.ac.uk/id/eprint/29974

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