Managing online service recovery in subscription and non-subscription markets

Singh, Jaywant and Crisafulli, Benedetta (2014) Managing online service recovery in subscription and non-subscription markets. In: 2nd International Conference on Contemporary Marketing Issues (ICCMI) 2014; 18-20 Jun 2014, Athens, Greece. ISBN 9789602871454

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Item Type: Conference or Workshop Item (Paper)
Event Title: 2nd International Conference on Contemporary Marketing Issues (ICCMI) 2014
Organising Body: Alexander Technological Educational Institute (ATEI) of Thessaloniki, Manchester Metropolitan University
Additional Information: ISBN refers to proceedings on CD / memory stick
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Innovation) (from August 2013)
Depositing User: Jaywant Singh
Date Deposited: 27 Jun 2014 12:25
Last Modified: 27 Jun 2014 12:25
URI: http://eprints.kingston.ac.uk/id/eprint/28609

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