It ain't what you do, it's the way that you do it: the impact of strategic fit on business performance in service organisations

Hill, Alex, Cuthbertson, Richard and Brown, Steve (2012) It ain't what you do, it's the way that you do it: the impact of strategic fit on business performance in service organisations. In: 23rd Annual Production and Operations Management Society (POMS) Conference: Socially Responsible Operations; 20-23 Apr 2012, Chicago, Illinois, U.S.. (Unpublished)

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Abstract

Empirical research was conducted in twelve service organisations to understand the impact of internal strategic fit on business performance. The findings suggest that the approach used to create fit has a more significant than the level of fit it creates. A review of the high performing companies showed they used ‘strategic frameworks’ in stable price-sensitive markets, ‘service/product-based teams’ in stable design-led markets, ‘flexible resources’ in unstable price-sensitive markets and ‘customer-based teams’ in unstable design-led markets.

Item Type: Conference or Workshop Item (Paper)
Event Title: 23rd Annual Production and Operations Management Society (POMS) Conference: Socially Responsible Operations
Organising Body: Production and Operations Management Society
Research Area: Business and management studies
Faculty, School or Research Centre: Faculty of Business and Law
Faculty of Business and Law > Kingston Business School (Informatics and Operations Management) (until July 2013)
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Depositing User: Alex Hill
Date Deposited: 02 Feb 2012 12:27
Last Modified: 07 Feb 2014 14:56
URI: http://eprints.kingston.ac.uk/id/eprint/22157

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