Rainbow-Towers, Diane (1997) The causes and consequences of stress for small business owner/managers. (MPhil thesis), Kingston University.Full text not available from this archive.
Numerous studies have considered work related stress for employees and concluded that certain situations were frequently perceived and evaluated as stressful often resulting in a negative experience which has been defined as stress. However, insufficient attention has been paid to stress and small business owner / managers. Therefore, the aims of this study were to make a contribution to the knowledge concerning work related stress for owner/managers. All the small business owner / managers interviewed considered the role of the owner / manager to be stressful. The research found that some of the issues identified by the previous studies concerning employees were also relevant to owner/managers. However, the results suggested that other sources of stress also need to be considered. These included: • issues external to the business over which they had no control • relationships: customers, suppliers, business partners and employees • the role and responsibility of being the owner/manager often means dealing with a wide variety of daily problems • finance: slow paying customers, bad debts and lack of knowledge and understanding of financial management • family and social life vs. the business: unable to take holidays and cancellation of social events • role conflict when running a business from home. The work related stress model for small business owner/managers developed as a result of the data collected from the twenty owner/managers interviewed for this exploratory study makes a contribution to the knowledge concerning work related stress and owner/managers. It could assist educationalists, trainers and advisors in understanding the relevant issues which could influence the owner/manager's response to the sources of stress. However, this model will need to be tested more widely in order to evaluate and confirm the issues raised.
|Item Type:||Thesis (MPhil)|
|Physical Location:||This item is held in stock at Kingston University Library.|
|Research Area:||Business and management studies|
|Depositing User:||Automatic Import Agent|
|Date Deposited:||09 Sep 2011 21:39|
|Last Modified:||21 May 2014 15:16|
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