East, Robert (2008) Satisfaction's consequences. (Talk with slides). London, U.K. : Henry Stewart Talks. (24 min.) (Marketing and management collection: Improving the customer experience)
| Item Type: | Sound Recording |
|---|---|
| Additional Information: | Series edited by R. Shaw. |
| Research Area: | Business and management studies |
| Faculty, School or Research Centre: | Faculty of Business and Law Faculty of Business and Law > Kingston Business School (Strategy, Marketing and Entrepreneurship) |
| Depositing User: | Robert Elves |
| Date Deposited: | 03 Jun 2011 12:28 |
| Last Modified: | 14 Oct 2011 13:46 |
| URI: | http://eprints.kingston.ac.uk/id/eprint/11869 |
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